Returns & Exchanges

JORDAN WEAR LTD — Returns, Exchanges & Refund Policy

Effective Date: October 28, 2026
Last Updated: October 28, 2026

1. Introduction

At JORDAN WEAR LTD, we want our customers to enjoy a clear, convenient, and reliable online shopping experience.

We understand that purchasing women’s clothing online may sometimes involve concerns about sizing, fit, colour, or personal preferences.

This Returns & Exchanges Policy explains how customers can request a return, exchange, or refund, including the relevant eligibility requirements, procedures, and timeframes.

This policy applies to eligible purchases made through our official website:

https://jordwear.shop

Nothing in this policy limits or excludes statutory consumer rights that cannot lawfully be restricted.

2. Our 30-Day Return Policy

JORDAN WEAR LTD offers a voluntary 30-calendar-day return period for eligible clothing products.

The return period begins on the date the customer receives the order.

To request a voluntary return, please contact us within 30 calendar days of delivery.

Customer Service Email: payment@jordwear.shop

Please include your order number and the item you wish to return.

Our team will review the request and provide the applicable return instructions.

This voluntary return policy operates in addition to applicable statutory cancellation and consumer rights.

3. Eligibility for Voluntary Returns

To qualify for a return under our voluntary 30-day policy, items should generally meet the following conditions:

• The return request is submitted within 30 calendar days after delivery.

• The item is unused, unworn, and unwashed, except for reasonable inspection or trying on.

• The item is in a condition suitable for return.

• Original labels and tags remain attached where reasonably possible.

• The item is returned with relevant accessories or components.

• Proof of purchase or an order reference is provided.

We recommend trying on clothing carefully and avoiding unnecessary damage.

These voluntary return conditions do not override statutory cancellation rights or remedies for faulty or misdescribed goods.

4. How to Request a Return

To begin a return, please follow these steps.

Step 1 — Contact Customer Service

Email:

payment@jordwear.shop

Include:

• Your full name.

• Order number.

• Product name.

• Item size and colour.

• Reason for the return, if you wish to provide one.

Step 2 — Receive Return Instructions

Our customer service team will review your request and provide the relevant return instructions.

Step 3 — Prepare the Package

Pack the item securely to reduce the risk of damage during transit.

Include the order reference or other identifying information requested in the return instructions.

Step 4 — Send the Return

Use the return destination provided by our customer service team.

We recommend using a trackable shipping service and retaining proof of postage.

Step 5 — Return Assessment

Once the return is received, we will assess it against the applicable return conditions.

Step 6 — Refund or Exchange

Eligible requests will be processed according to the terms of this policy and applicable law.

5. Return Shipping Address

Please contact our customer service team before sending a return.

Returns Contact: payment@jordwear.shop

The correct return destination will be provided as part of the return instructions.

Our registered business address is:

FLAT, 84B TOUTLEY ROAD
WOKINGHAM
UNITED KINGDOM
RG41 1QL

Important: This registered address is provided for company identification and correspondence. It is not automatically the returns processing address.

Please do not send return packages to the registered address unless we expressly confirm that it is the correct destination.

6. Size Exchanges

We understand that choosing the correct clothing size can sometimes be difficult when shopping online.

If you would like to exchange an eligible item for a different size, please contact us within the applicable return period.

Provide:

• Order number.

• Product name.

• Original size.

• Preferred replacement size.

Exchanges depend on product availability and applicable return conditions.

If the requested size is unavailable, we will explain the available alternatives, which may include a return and refund where eligible.

We recommend reviewing our Size Guide before placing an order.

7. Colour and Style Exchanges

If you would like a different colour or style, please contact our customer service team.

An exchange may be possible depending on stock availability and the condition of the returned item.

Price differences, where applicable, will be communicated before an exchange is confirmed.

We may recommend returning an eligible item and placing a new order if a direct exchange is unavailable.

8. Change-of-Mind Returns

If you change your mind about an eligible clothing purchase, you may request a return under our voluntary 30-day policy.

Items must meet the applicable voluntary return conditions.

For change-of-mind returns, customers may be responsible for direct return postage costs where this has been properly disclosed before purchase.

Your statutory cancellation rights remain unaffected.

9. Statutory Cancellation Rights

For qualifying online purchases by UK consumers, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 generally provide a right to cancel within 14 days after receiving the goods.

For orders containing multiple items delivered separately, the statutory cancellation period generally begins when the final item is received.

To exercise this right, customers must communicate a clear decision to cancel within the applicable cancellation period.

You may notify us by email:

payment@jordwear.shop

You do not need to provide a reason for exercising a qualifying statutory cancellation right.

After notifying us of cancellation, you must generally send the goods back within 14 days.

Certain statutory exceptions may apply to particular goods or circumstances.

10. Condition of Goods Under Statutory Cancellation

Customers may inspect and handle goods to the extent necessary to establish their nature, characteristics, and functioning, as they would reasonably be permitted to do in a shop.

If goods have been handled beyond what is necessary for this purpose, a deduction for diminished value may be permitted under applicable law.

A customer does not automatically lose statutory cancellation rights merely because an item has been tried on.

We will assess any applicable deduction fairly and in accordance with legal requirements.

11. Items That May Be Excluded From Returns

Certain products may be excluded from our voluntary return policy where this is clearly disclosed before purchase and permitted by law.

Examples may include:

• Items made to a customer’s individual specifications or clearly personalised.

• Certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed, where the legal conditions are met.

• Other items subject to a lawful statutory exception.

A product is not automatically excluded from statutory cancellation rights merely because it is discounted, purchased during a promotion, or described as a sale item.

Any applicable exception will be assessed according to the product and relevant law.

Statutory rights concerning faulty or misdescribed goods remain unaffected.

12. Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, faulty, or different from what you ordered, please contact us as soon as reasonably possible.

Email: payment@jordwear.shop

Please include:

• Order number.

• Product name.

• Description of the issue.

• Photographs, where available.

Photographs can help us investigate efficiently but are not an absolute requirement for exercising statutory consumer rights.

We will review the circumstances and provide an appropriate remedy in accordance with applicable law.

13. Your Rights Under the Consumer Rights Act 2015

For qualifying UK consumer purchases, goods must meet relevant legal standards, including being:

• Of satisfactory quality.

• Fit for their intended purpose.

• As described.

Where goods fail to meet these requirements, consumers may have statutory remedies.

Depending on the circumstances, these may include:

Short-Term Right to Reject

A qualifying consumer may have a right to reject faulty goods within the applicable 30-day period.

Repair or Replacement

Where appropriate, a consumer may be entitled to repair or replacement.

Price Reduction or Final Right to Reject

Further remedies may be available where the legal requirements are satisfied.

Nothing in our voluntary return policy restricts these rights.

14. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return and applicable law.

Change-of-Mind Returns

For voluntary returns, customers may be responsible for direct return postage where properly disclosed before purchase.

For qualifying statutory cancellations, customers may be responsible for direct return costs where the required information was provided before the contract was formed.

Faulty or Incorrect Goods

Where applicable law requires us to bear reasonable return costs for faulty, misdescribed, or incorrectly supplied goods, we will do so.

Customers should contact us before arranging a return so that appropriate instructions can be provided.

15. Refund Processing

Once an eligible voluntary return has been received and assessed, we aim to initiate an approved refund within 5–10 business days.

This target is subject to any faster or different deadline required by applicable law.

For qualifying statutory cancellations, reimbursement must generally be made within 14 days after we receive the returned goods or receive evidence that the goods have been sent back, whichever occurs first.

Where no goods are being returned, the relevant statutory deadline may run from the date we are informed of the cancellation.

Refunds will normally be made using the original payment method unless another lawful arrangement is agreed.

The time required for funds to appear in your account may depend on your bank or payment provider.

16. Original Shipping Charges

For qualifying statutory cancellations, we will refund the original standard delivery charge where required by law.

If a customer selected a more expensive delivery service than the least expensive standard delivery option offered, the additional cost may not be refundable.

For voluntary returns outside the statutory cancellation period, original delivery charges will be treated according to the terms properly disclosed before purchase and applicable law.

17. Partial Returns

If you purchased multiple items and wish to return only some of them, you may request a partial return.

Eligible items may be returned according to the relevant conditions.

Refunds will be calculated based on the items returned and any applicable adjustments permitted by law.

If a promotional discount was conditional on a minimum order value, any adjustment must be consistent with the promotional terms disclosed before purchase and applicable consumer law.

18. Promotional and Discounted Items

Products purchased during a promotion or sale may be eligible for return under our voluntary policy, subject to the applicable conditions.

Discounted products are not automatically excluded from statutory cancellation rights.

Any lawful return restriction must be clearly disclosed and must not override mandatory consumer protections.

19. International Returns

Customers outside the United Kingdom may request returns in accordance with the applicable voluntary return policy and any mandatory consumer rights in their jurisdiction.

International return shipping times and costs may vary.

Depending on the destination, customs procedures or additional documentation may apply.

Customers should contact us before sending an international return.

Where mandatory local law provides additional consumer protections, those protections will apply.

20. Lost Return Packages

We recommend using a trackable return shipping service and retaining proof of postage.

If a return package is delayed or lost, please contact the relevant carrier and notify our customer service team.

Responsibility for loss will depend on the return arrangements, applicable law, and circumstances.

For statutory cancellations, we will comply with applicable refund obligations, including rules concerning evidence that goods have been sent back.

21. Refunds for Cancelled Orders

If an order is cancelled before dispatch and the cancellation is accepted or required by law, we will arrange the appropriate refund.

If an order has already been dispatched, the applicable statutory cancellation or return process may apply.

Please contact us promptly if you wish to cancel an order.

22. Incorrect Delivery or Missing Items

If your order arrives with missing items or products different from those purchased, please contact us.

Provide your order number and a description of the discrepancy.

We will review the available order and shipping records and provide an appropriate resolution.

Your statutory rights remain unaffected.

23. Customer Responsibilities

To help us handle returns efficiently, customers are encouraged to:

• Provide accurate order information.

• Contact customer service within the applicable return period.

• Follow the return instructions provided.

• Package returned goods securely.

• Retain relevant postage records.

• Avoid unnecessary damage to returned items.

These practical recommendations do not override statutory rights.

24. Customer Service and Assistance

If you have questions about returns, exchanges, refunds, or clothing sizes, please contact our customer service team.

Customer Service Email: payment@jordwear.shop

Telephone: +44 7877179061

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM (UK Time)

Saturday, Sunday & UK Public Holidays: Closed

General Response Target: 1–2 business days.

We aim to provide clear information and review return-related enquiries fairly.

25. Changes to This Policy

We may update this Returns & Exchanges Policy to reflect changes in our operational procedures, products, or applicable laws.

When changes are made, the revised policy will be published on our website with an updated revision date.

Changes will not retrospectively remove statutory rights or unlawfully alter the terms applicable to existing purchases.

26. Company Information

Legal Company Name: JORDAN WEAR LTD

Registered Business Address:

FLAT, 84B TOUTLEY ROAD
WOKINGHAM
UNITED KINGDOM
RG41 1QL

Official Website: https://jordwear.shop

Returns & Customer Service Email: payment@jordwear.shop

Telephone: +44 7877179061

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM (UK Time)

Saturday, Sunday & UK Public Holidays: Closed

General Response Target: 1–2 business days.

Shop With Confidence

At JORDAN WEAR LTD, we believe that clear return information and accessible customer support are essential to a positive online shopping experience.

We aim to provide transparent policies and fair assistance when customers need to return or exchange eligible clothing.

Thank you for choosing JORDAN WEAR LTD.

JORDAN WEAR LTD — Everyday Fashion, Your Individual Style.

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