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Frequently Asked Questions (FAQ)
JORDAN WEAR LTD — Your Questions, Answered
Effective Date: October 28, 2026
Last Updated: October 28, 2026
Welcome to the JORDAN WEAR LTD Help Centre.
We understand that shopping for women’s clothing online may involve questions about sizing, fabric materials, payment methods, delivery times, returns, and customer support.
We have prepared this Frequently Asked Questions page to provide helpful information and make your shopping experience more convenient.
If you cannot find the answer you need, please contact our customer service team.
Email: payment@jordwear.shop
1. About JORDAN WEAR LTD
Q1. What is JORDAN WEAR LTD?
JORDAN WEAR LTD is a UK-registered business operating an online store focused on women’s clothing and fashion.
Our website provides customers with access to clothing styles for different occasions, preferences, and everyday wardrobes.
Official Website: https://jordwear.shop
Q2. Where is your company registered?
Our registered business address is:
FLAT, 84B TOUTLEY ROAD
WOKINGHAM
UNITED KINGDOM
RG41 1QL
This is our registered business address and should not automatically be considered a physical retail store or customer collection location.
Q3. Do you have a physical store?
Our website provides an online shopping experience.
We do not advertise a physical walk-in retail location or customer collection service unless such an option is expressly confirmed on our website.
Q4. How can I contact customer service?
You can contact us using the following details:
Email: payment@jordwear.shop
Telephone: +44 7877179061
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (UK Time).
We aim to respond to general enquiries within 1–2 business days.
2. Women’s Clothing Products
Q5. What types of clothing do you sell?
Our online store focuses on women’s clothing.
Depending on availability, our collection may include:
Dresses.
Tops and blouses.
Trousers.
Skirts.
Jackets and outerwear.
Everyday wardrobe essentials.
Please visit our website to explore the current collection.
Q6. How can I find information about a product?
Each product page is intended to provide relevant information about the item.
Depending on the product, this may include:
Product description.
Available sizes.
Colours.
Fabric composition.
Garment measurements.
Care instructions.
Price and availability.
If you need additional information, please contact our customer service team.
Q7. Are the product colours exactly the same as the photographs?
We aim to display product colours as accurately as possible.
Minor differences may occur because of lighting conditions, photography, and individual screen settings.
Products must still conform to their descriptions and applicable consumer protection requirements.
Q8. Do you restock sold-out items?
Restocking depends on product availability and our current collection.
We cannot guarantee that every sold-out item will become available again.
Please check the relevant product page for updated availability.
Q9. Are your clothes suitable for everyday wear?
Our collection may include clothing styles intended for everyday outfits, workwear, casual occasions, and other settings.
Suitability depends on the specific garment, its design, and the customer’s preferences.
3. Sizing and Fit
Q10. How do I choose the correct clothing size?
We recommend reviewing the measurements and size information provided on the individual product page.
You can also consult our Size Guide for general international size conversions and measurement guidance.
Q11. Do you use UK clothing sizes?
Sizing information depends on the individual product.
Where international sizing conversions are provided, they should be treated as approximate guidance.
Please check the product-specific measurements before purchasing.
Q12. What should I do if I am between two sizes?
Consider the garment’s intended fit, fabric stretch, and actual measurements.
For a fitted garment with limited stretch, the larger size may provide additional room.
However, we recommend comparing the product measurements with clothing you already own.
Q13. Are all your clothing sizes consistent?
Clothing measurements may vary between designs, fabrics, and manufacturers.
A medium-sized dress may fit differently from a medium-sized blouse or jacket.
Always review the product-specific sizing information.
Q14. Can I exchange an item for another size?
Eligible size exchanges may be available, subject to stock availability and our Returns & Exchanges Policy.
Please contact us with your order number, product name, and preferred replacement size.
4. Orders and Checkout
Q15. How do I place an order?
To place an order:
Browse our women’s clothing collection.
Select a product.
Choose the available size and colour.
Add the item to your shopping cart.
Proceed to checkout.
Enter your billing and shipping information.
Select an available payment method.
Review and submit your order.
You should receive an order acknowledgement after completing checkout.
Q16. Can I order without creating an account?
Account requirements depend on the checkout options enabled on our website.
If guest checkout is available, you may place an order without creating an account.
Q17. Can I change my order after placing it?
If you need to change your order, please contact us as soon as possible.
Email: payment@jordwear.shop
Include your order number and the requested change.
We will review whether the change can be accommodated before dispatch.
Q18. Can I cancel my order?
Please contact our customer service team as soon as possible if you wish to cancel an order.
If your order has already been dispatched, you may need to follow the applicable return procedure.
Your statutory cancellation rights remain unaffected.
Q19. What should I do if I do not receive an order confirmation?
Please check your spam or junk email folder.
If you still cannot locate the confirmation, contact us with your name, checkout email address, and relevant order details.
Please do not send complete card numbers or security codes.
Q20. How long does it take to process an order?
Our standard order processing estimate is 1–3 business days, excluding weekends and UK public holidays.
Processing time is separate from the shipping transit time.
5. Payment Information
Q21. What payment methods do you accept?
The available payment methods are displayed during checkout.
Depending on the payment services enabled on our website, these may include eligible credit cards, debit cards, or supported digital wallets.
Q22. Is it safe to pay on your website?
We aim to maintain appropriate security measures for our website and use supported payment processing services.
Depending on the checkout integration, sensitive card information may be processed directly by the relevant payment provider.
Please review our Secure Payment Policy for further details.
Q23. Why was my payment declined?
A payment may be declined because of:
Incorrect payment information.
Insufficient available funds.
Bank restrictions.
Authentication failure.
Card expiration.
Technical interruptions.
Please check your details or contact your payment provider.
Q24. What currency will I be charged in?
The applicable currency and total amount are displayed during checkout.
International customers may incur currency conversion fees imposed by their financial institution.
Q25. Can I request an invoice or payment confirmation?
Your order acknowledgement should contain relevant purchase information.
If you require additional documentation, please contact us with your order number.
6. Shipping and Delivery
Q26. Do you offer shipping within the United Kingdom?
Shipping options for eligible UK destinations are displayed during checkout.
Our estimated UK shipping transit times are:
Standard Shipping: 3–7 business days after dispatch.
Express Shipping: 1–3 business days after dispatch, where available.
Q27. Do you ship internationally?
International shipping may be available to supported destinations.
Available delivery countries and services are determined by the shipping options presented at checkout.
Q28. How long does international shipping take?
Estimated transit times after processing are:
| Destination | Estimated Delivery Time |
|---|---|
| Europe | 5–12 business days |
| United States | 7–15 business days |
| Canada | 7–15 business days |
| Australia | 7–18 business days |
| New Zealand | 7–18 business days |
| Other Supported Destinations | 10–20 business days |
These estimates are not guaranteed delivery dates.
Q29. How much does shipping cost?
Shipping charges depend on the destination and available delivery method.
The applicable shipping cost will be displayed during checkout before you confirm your purchase.
Q30. Can I track my order?
If tracking information is provided for your shipment, it may be included in your dispatch confirmation.
You can use the supplied tracking details to follow the shipment.
For assistance, please contact our customer service team.
Q31. What happens if my order is delayed?
If your order has not arrived within the expected timeframe, please contact us.
Email: payment@jordwear.shop
Include your order number so we can review the available delivery information.
Your applicable statutory delivery rights remain unaffected.
Q32. Will I have to pay customs duties?
International orders may be subject to import duties, taxes, or customs processing charges.
The applicable treatment depends on the destination and the terms disclosed during checkout.
Please review our Shipping Policy for further information.
7. Returns and Exchanges
Q33. What is your return policy?
JORDAN WEAR LTD offers a voluntary 30-calendar-day return period for eligible clothing products.
The return period begins when the customer receives the order.
Applicable return conditions and exclusions are explained in our Returns & Exchanges Policy.
Statutory consumer rights remain unaffected.
Q34. How do I request a return?
Please email:
Include your order number, product name, and details of your request.
Our customer service team will provide the applicable return instructions.
Customers may exercise statutory cancellation rights by communicating a clear cancellation statement within the applicable legal period.
Q35. Can I return clothing that does not fit?
Eligible clothing may be returned under our voluntary return policy, subject to the applicable conditions.
Customers may also have statutory cancellation rights for qualifying online purchases.
Please review our Returns & Exchanges Policy for complete information.
Q36. Can I return an item without its original packaging?
For voluntary returns, we recommend keeping original packaging where reasonably possible.
However, missing original packaging does not automatically remove statutory cancellation or faulty-goods rights.
Q37. Who pays for return shipping?
For voluntary change-of-mind returns, customers may be responsible for direct return shipping costs where this has been properly disclosed before purchase.
Where applicable law requires us to bear return costs, we will meet those obligations.
Q38. Can I exchange an item for a different colour?
Eligible exchanges may be available, depending on stock availability and applicable return conditions.
Please contact our customer service team to discuss the available options.
8. Refunds
Q39. How long does a refund take?
For eligible voluntary returns, we aim to initiate approved refunds within 5–10 business days after receipt and assessment, subject to statutory deadlines.
For qualifying statutory cancellations, the applicable legal refund deadline takes priority.
Q40. How will I receive my refund?
Refunds will normally be issued to the original payment method unless another lawful arrangement is agreed.
The time required for funds to appear in your account depends on your payment provider or financial institution.
Q41. Will my original shipping charges be refunded?
For qualifying statutory cancellations, the original standard delivery charge will be refunded where required by law.
Additional charges for a more expensive delivery service may not be refundable.
Other voluntary returns are subject to the applicable terms disclosed before purchase.
Q42. What should I do if I receive damaged or incorrect clothing?
Please contact us with your order number and a description of the issue.
Photographs may help us investigate but are not an absolute requirement for exercising statutory rights.
We will provide an appropriate remedy in accordance with applicable consumer protection law.
9. Clothing Care
Q43. How should I wash my clothing?
Always follow the care label and product-specific washing instructions.
Different fabrics may require different washing temperatures, detergents, and drying methods.
Q44. Can clothing shrink after washing?
Some fabrics may change dimensions depending on their composition and the washing or drying method.
Following the garment’s care instructions can help reduce unnecessary changes.
Q45. How should I store my clothes?
Storage methods depend on the garment and fabric.
Some items are best folded, while others may benefit from hanging.
We recommend keeping clothing in a clean, dry environment.
Q46. How can I keep my clothing looking its best?
Follow the garment’s care label, avoid unsuitable cleaning products, and use appropriate washing and drying methods.
Proper care can help maintain the appearance and condition of clothing.
10. Privacy and Customer Support
Q47. How do you protect my personal information?
We aim to handle customer information in accordance with our Privacy Policy and applicable data protection requirements.
Personal information may be processed for order fulfilment, payment administration, customer service, and other disclosed purposes.
Q48. Can I request deletion of my personal information?
You may contact us to exercise applicable data protection rights.
Certain information may need to be retained where required by law or for other lawful purposes.
Email: payment@jordwear.shop
Q49. What are your customer service hours?
Our general customer service hours are:
Monday – Friday: 9:00 AM – 5:00 PM (UK Time)
Saturday, Sunday & UK Public Holidays: Closed
We aim to respond to general enquiries within 1–2 business days.
Q50. Where can I find your store policies?
Our website provides customer information through pages such as:
Terms of Service.
Privacy Policy.
Shipping Policy.
Returns & Exchanges.
Secure Payment.
Size Guide.
About Us.
Contact Us.
Please review the relevant policy page for complete information.
Still Have Questions?
If you need additional assistance, our customer service team is available during normal business hours.
JORDAN WEAR LTD
Registered Business Address:
FLAT, 84B TOUTLEY ROAD
WOKINGHAM
UNITED KINGDOM
RG41 1QL
Official Website: https://jordwear.shop
Customer Service Email: payment@jordwear.shop
Telephone: +44 7877179061
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UK Time)
Saturday, Sunday & UK Public Holidays: Closed
General Response Target: 1–2 business days.
Thank you for choosing JORDAN WEAR LTD.
JORDAN WEAR LTD — Everyday Fashion, Your Individual Style.
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