Contact Us

JORDAN WEAR LTD — We’re Here to Help

Effective Date: October 28, 2026
Last Updated: October 28, 2026

Get in Touch With Us

Welcome to JORDAN WEAR LTD.

We believe that excellent customer service is an essential part of a positive online shopping experience.

Whether you are looking for information about our women’s clothing collection, need assistance choosing the right size, or have a question about an existing order, our customer service team is here to help.

We aim to provide clear communication, helpful guidance, and reliable assistance throughout your shopping experience.

You can contact us using the information below.

1. Our Contact Information

Company Name: JORDAN WEAR LTD

Official Website: https://jordwear.shop

Customer Service Email: payment@jordwear.shop

Telephone: +44 7877179061

Registered Business Address:

FLAT, 84B TOUTLEY ROAD
WOKINGHAM
UNITED KINGDOM
RG41 1QL

Our registered business address is provided for company identification and correspondence purposes. It should not automatically be considered a physical retail store, customer collection point, or returns processing location.

2. Customer Service Hours

Our general customer service hours are:

Monday – Friday: 9:00 AM – 5:00 PM (UK Time)

Saturday: Closed

Sunday: Closed

UK Public Holidays: Closed

We aim to respond to general customer enquiries within 1–2 business days.

Messages received outside our normal working hours will generally be reviewed during the next available business period.

Some enquiries may require additional investigation.

3. Product Enquiries

If you have questions about our women’s clothing collection, please contact our customer service team.

We can assist with available product information concerning:

• Dresses and everyday outfits.

• Tops, shirts, and blouses.

• Trousers, skirts, and other clothing styles.

• Jackets and outerwear.

• Clothing materials and fabric composition.

• Colours and available variations.

• Product measurements.

• Sizing and fit information.

• Clothing care instructions.

We recommend reviewing the product description and available measurements before placing an order.

If you require additional information, please include the product name or website link in your enquiry.

4. Size and Fit Assistance

We understand that choosing the correct clothing size is important when shopping online.

Our customer service team can help clarify the sizing information provided for our products.

For size-related enquiries, please include:

• Product name.

• Product page link, where available.

• Preferred size.

• Relevant measurement questions.

• Any specific fit concerns.

Please note that sizing and fit may vary depending on the garment’s design, fabric, and construction.

We recommend checking the product’s size guide before completing your purchase.

5. Order Enquiries

If you have already placed an order and need assistance, please contact:

payment@jordwear.shop

Please include your order number and the email address used during checkout.

Our customer service team can assist with questions concerning:

• Order confirmation.

• Order processing.

• Payment status.

• Order modifications.

• Cancellation requests.

• Dispatch information.

• Delivery status.

Our standard order processing estimate is 1–3 business days, excluding weekends and UK public holidays.

6. Shipping and Delivery Support

We understand the importance of receiving your clothing order within the expected delivery timeframe.

If you have questions about shipping options, delivery estimates, or tracking information, please contact us.

Our estimated UK shipping transit times are:

Standard Shipping: 3–7 business days after dispatch.

Express Shipping: 1–3 business days after dispatch, where available.

International delivery times vary depending on the destination and selected shipping service.

Please review our Shipping Policy for further details about delivery destinations, shipping charges, and estimated delivery times.

If your order is delayed, contact us with your order number so we can review the available shipment information.

7. Returns and Exchanges

We want customers to feel informed and confident when purchasing clothing from our website.

JORDAN WEAR LTD offers a voluntary 30-calendar-day return period for eligible products, subject to the conditions set out in our Returns & Exchanges Policy.

If an item does not meet your expectations or you would like to request an eligible size exchange, please contact:

payment@jordwear.shop

Include:

• Full name.

• Order number.

• Product name.

• Reason for your request, if you wish to provide one.

• Preferred replacement size, where applicable.

• Photographs, where relevant.

Our team will provide the applicable return or exchange instructions.

Your statutory cancellation and consumer rights remain unaffected.

8. Refund Assistance

If you have questions about a refund, our customer service team can assist.

For eligible voluntary returns, we aim to initiate approved refunds within 5–10 business days after receipt and assessment, subject to applicable statutory deadlines.

Refunds will normally be made using the original payment method unless another lawful arrangement is agreed.

The time required for funds to appear in your account may depend on the payment provider or financial institution.

For further details, please review our Returns & Exchanges Policy.

9. Damaged, Faulty or Incorrect Items

If you receive clothing that is damaged, faulty, or different from the item ordered, please contact us as soon as reasonably possible.

Provide:

• Order number.

• Product name.

• Description of the issue.

• Photographs of the item, where available.

• Photographs of the packaging, where relevant.

Photographs may help us investigate efficiently but are not an absolute requirement for exercising statutory rights.

We will review the circumstances and provide an appropriate remedy in accordance with applicable consumer protection law.

10. Payment and Checkout Enquiries

If you experience difficulties during checkout or have questions about a payment, please contact:

payment@jordwear.shop

We can assist with enquiries relating to:

• Unsuccessful payments.

• Order payment confirmation.

• Duplicate transaction concerns.

• Refund status.

• Checkout-related questions.

For your security, please do not send complete payment card numbers, card security codes, banking passwords, or authentication codes through email.

Additional information about payment processing is available in our Secure Payment Policy.

11. Privacy and Personal Information

We respect the importance of customer privacy.

If you have questions about how your personal information is collected, used, or protected, please contact:

payment@jordwear.shop

You may also contact us to exercise applicable data protection rights.

We will review privacy-related requests in accordance with relevant data protection laws.

For further information, please review our Privacy Policy.

12. Contact Form

If a contact form is available on our website, you may use it to submit general customer service enquiries.

A typical contact form may include:

Full Name

Email Address

Order Number (Optional)

Subject

Message

Please provide accurate information so that we can respond to your enquiry.

Personal information submitted through our contact form will be handled in accordance with our Privacy Policy.

13. Feedback and Suggestions

We welcome feedback about our clothing collection, website experience, and customer service.

Your suggestions may help us identify opportunities to improve our online store.

If you have comments about product information, website navigation, sizing guidance, or order fulfilment, please feel free to contact us.

We appreciate constructive feedback from our customers.

14. Complaints and Concerns

If something has not gone as expected, please contact our customer service team with the relevant details.

We aim to review complaints fairly and provide an appropriate response.

Where a complaint concerns faulty products, delivery obligations, refunds, or another matter covered by consumer law, your statutory rights remain unaffected.

Nothing in this section prevents customers from pursuing lawful remedies available to them.

15. Before Contacting Us

To help us respond efficiently, please provide relevant information about your enquiry.

For order-related questions, the following details may be useful:

• Full name.

• Order number.

• Email address used at checkout.

• Product name.

• Description of the issue.

• Supporting photographs, where relevant.

Please avoid sending unnecessary sensitive personal or financial information.

16. Our Customer Service Commitment

At JORDAN WEAR LTD, we believe that shopping for women’s clothing online should be straightforward and convenient.

Our customer service approach focuses on:

• Clear communication.

• Accessible contact information.

• Helpful product and sizing guidance.

• Transparent shipping information.

• Fair handling of returns and complaints.

• Respect for customer privacy.

• Appropriate assistance before and after purchase.

We aim to make important shopping information easy to understand so that customers can make informed purchasing decisions.

We Look Forward to Hearing From You

Whether you are exploring our latest clothing collection, selecting an outfit, or seeking assistance with an existing order, we welcome your enquiries.

JORDAN WEAR LTD

Customer Service Email: payment@jordwear.shop

Telephone: +44 7877179061

Official Website: https://jordwear.shop

Registered Business Address:

FLAT, 84B TOUTLEY ROAD
WOKINGHAM
UNITED KINGDOM
RG41 1QL

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM (UK Time)

Saturday, Sunday & UK Public Holidays: Closed

General Response Target: 1–2 business days.

JORDAN WEAR LTD — Everyday Fashion, Your Individual Style.

© 2026 JORDAN WEAR LTD. All Rights Reserved.